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Beacon believes that the quality of the relationship between counsellor and client is fundamental to the effectiveness of the counselling process. Your counsellor will encourage you to talk and together explore options and possibilities open to you. Your counsellor cannot offer solutions to your problems or attempt to make decisions for you as this would be wrong. Your counsellor will help and encourage you to follow the route you feel is best for you. The number of appointments you have will be a maximum of 12.

Regular attendance - Only in exceptional circumstances will we cancel appointments, should this happen you will be given 24 hours notice wherever possible. Day to day administration and all appointments are the responsibility of the Beacon Co-ordinator who can be reached on the telephone numbers in the contact us section of this website. Other than the actual counselling sessions, your contact will always be the Co-ordinator.

Anyone above the age of 16 is eligible irrespective of race, religion or beliefs. Counselling is offered to individuals only and not to couples.

Making the decision to speak with a counsellor is a brave step and indicates your recognition of a time for change, therefore some clients prefer someone to come with them for moral support. This is fine, but the counselling hour is for you personally so the person will be asked to sit in the waiting area during your counselling session.

For health and safety purposes, we cannot allow children under the age of 14 to attend with you. If childcare arrangements are difficult, your appointment should be cancelled giving your counsellor the appropriate notice as detailed below.

Should you be unable to keep an appointment, in order to give the Co-ordinator time to contact your counsellor, you must ring 01204 546100 or 07951 457176 before close of office hours at 5.30pm on weekdays and 9.30am on Saturday. This is especially important for appointments given for evening counselling sessions.